Privacy Policy

Last updated: September 2025

1. Introduction

Aura Wellness ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Contact Information:
Aura Wellness
Národná 10, 010 01 Žilina, Slovakia
Email: [email protected]
Phone: +421 902 341 958

2. Information We Collect

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, and mailing address
  • Order Information: Product preferences, order history, and payment information
  • Communication: Messages you send us through contact forms or email
  • Newsletter: Email address if you subscribe to our newsletter

2.2 Information Automatically Collected

  • Website Usage: Pages visited, time spent, and navigation patterns
  • Device Information: IP address, browser type, and device characteristics
  • Cookies: Small files stored on your device (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders
  • Customer Service: To respond to your inquiries and provide support
  • Communication: To send you order updates, newsletters, and educational content
  • Website Improvement: To analyze usage and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Consent: When you provide explicit consent (e.g., newsletter subscription)
  • Contract: To fulfill our contractual obligations (e.g., order processing)
  • Legitimate Interest: For business operations and website improvement
  • Legal Obligation: To comply with legal requirements

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service Providers: Trusted partners who help us operate our business (payment processors, shipping companies)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:

  • Contact Information: Until you request deletion or withdraw consent
  • Order Information: For accounting and legal purposes (typically 7 years)
  • Website Analytics: Anonymized data may be retained longer for statistical purposes

8. Your Rights

Under GDPR and Slovak law, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

12. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Aura Wellness
Národná 10, 010 01 Žilina, Slovakia
Email: [email protected]
Phone: +421 902 341 958

You also have the right to lodge a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov) if you believe we have not handled your personal data appropriately.